Privacy Policy & Terms of Service

We collect the information you provide when submitting an inquiry, placing an order or subscribing to updates. This includes your name, company, business email, phone or WhatsApp number, country, delivery address and the content of your message.

We also collect limited technical data such as browser type, pages visited and referral source, used in aggregate to understand which products and documents buyers look for.

Your information is used to prepare quotations, confirm orders, arrange production and shipping, provide technical support and meet export documentation requirements.

We may contact you about the specific inquiry you submitted, about order status, or about product updates relevant to the series you asked about. You can opt out of marketing messages at any time by replying to any email.

This website uses browser local storage to keep your shopping cart, your language preference and the reference number of a submitted inquiry, so that you do not lose your selections when the page reloads.

Analytics cookies may be used to measure aggregate traffic. You can disable cookies in your browser settings; the catalog and inquiry forms remain usable, but the cart will not persist between visits.

Inquiry and order records are retained for the duration of the commercial relationship and for the period required by tax, customs and product warranty obligations, typically not longer than ten years.

Cart contents and inquiry copies stored in your own browser remain on your device until you clear browser data. We cannot access or recover that local copy.

We share your data only where necessary to fulfil an order: freight forwarders and customs brokers for shipping, certification bodies for test documentation, and regional service partners for warranty support in your country.

We do not sell personal data. Where a partner is located outside your jurisdiction, we limit the shared fields to what the task requires.

You may request access to the personal data we hold about you, ask for corrections, request deletion where no legal retention duty applies, object to processing for marketing, or request a portable copy of your data.

Requests are handled within 30 days. Write to the address below from the email you used for the inquiry so we can verify your identity.

Access to inquiry and order records is restricted to sales, engineering and logistics staff who need it to serve you. Data is transmitted over HTTPS and stored with access logging.

No method of transmission is completely secure, so we recommend not sending sensitive identifiers such as full payment card numbers by email or web form.

Prices shown on this website are indicative EXW prices in US dollars and exclude freight, duties and taxes. A binding price is only established through a written quotation or proforma invoice issued by our sales team.

Product specifications, certifications and packaging data are provided for selection guidance. Rated values are measured under the laboratory conditions stated in each datasheet; actual field performance varies with temperature, discharge rate and depth of discharge.

Warranty coverage, exclusions and claim procedures are defined in the warranty document shipped with each order. Content on this website may be updated without notice, and we do not guarantee uninterrupted availability.

Questions about this policy or about your data can be sent to sibonevstor@gmail.com, or by post to Building 12, Energy Technology Park, Songgang, Shenzhen, Guangdong, China.

This policy was last updated on 18 October 2026. Material changes will be announced on this page with a revised date.